TERMS AND CONDITIONS 

TERMS AND CONDITIONS – BERGFELD
DRIVING SCHOOL

E-mail: autorijschoolbergfeld@upcmail.nl

 

 

Definitions

    1. Bergfeld Driving School: Sole proprietorship based in Amsterdam, Chamber of Commerce
      58760954.
    2. Customer: Any natural or legal person entering into an agreement.
    3. Consumer: The customer acting as a private individual.
    4. Agreement: any arrangement relating to driving lessons, packages, or CBR products.
    5. Lesson: a driving lesson of 60 minutes, unless otherwise agreed.
    6. Package: A prepaid number of lessons, with or without CBR products.
    7. CBR Product: Practical exam, interim test, or re‐exam.

 

Applicability

    1. These terms and conditions apply to all services and agreements. Deviations are only valid if
      agreed in writing. The customer’s general terms and conditions are expressly excluded.

 

Prices and Payment

    1. All prices include VAT.
    2. Lessons and packages must be paid in advance.
    3. Invoices must be paid within 14 days.
    4. In case of late payment, the consumer will first receive a free reminder with a 14‐day payment
      term.
    5. After this period, statutory interest and collection costs are due in accordance with the law.
    6. Bergfeld Driving School reserves the right to adjust prices annually.

 

Lesson Appointments and Cancellation

    1. Lessons may be cancelled up to 24 hours before the scheduled start.
    2. Late cancellation results in the full lesson fee being charged.
    3. In case of a no‐show, the lesson is forfeited without the right to reschedule.
    4. Arriving late does not extend the lesson time.
    5. The driving school may cancel or reschedule lessons in cases of force majeure or compelling
      circumstances.

 

Lesson Packages

Validity

    1. Lesson packages are valid for 12 months from the date of purchase. Unused lessons expire after
      this period, unless this would be unreasonable or unfair.

Termination and Refund

    1. Lesson packages cannot generally be terminated mid‐term. Refunds are only possible if required
      by law or justified by principles of fairness and reasonableness.

Exceptions

Mid‐term termination is only possible in demonstrable exceptional circumstances, including

    1. long‐term illness.
    2. medical unfitness (with written proof).
    3. relocation outside the region.
    4. death of a direct family member.
    5. other compelling circumstances at the discretion of Bergfeld Driving School.

Financial Settlement

In case of approved termination:

    1. completed lessons are recalculated at the current single‐lesson rate.
    2. all package discounts are voided.
    3. the remaining balance (if applicable) is refunded.

Additional Administrative Fee

If termination occurs in a subsequent calendar year, an additional administrative fee of up to 20%
of the remaining credit may be charged, insofar as reasonable and related to extra administrative
and fiscal work.

Transferability

Lesson packages are personal but may be transferred once to another student. Transfer only takes
place after written notification and prior approval. The original validity period remains
unchanged. CBR products within a package are non‐transferable and non‐refundable.

 

Driving Exams (CBR)

    1. CBR products are only requested after full payment.
    2. Costs of CBR products are non‐refundable.
    3. The CBR applies its own rules for cancellation and scheduling; these are at the customer’s
      risk.
    4. The customer is responsible for meeting CBR requirements, including a valid health
      declaration.
    5. Bergfeld Driving School is not liable for waiting times or exam results.

 

Driving Ability, Safety, and Conduct

    1. The customer must attend lessons sober and in good physical and mental condition.
    2. The driving school may refuse a lesson in case of alcohol or drug use, aggressive behaviour, or
      (suspected) medical unfitness.
    3. If a lesson is refused, it is considered attended unless this cannot reasonably be attributed to the
      customer.
    4. The customer must follow all instructions from the instructor immediately and fully.

 

Liability

    1. The driving school is insured for damage occurring during lessons.
    2. Damage caused by intent or reckless behaviour may be recovered from the student.
    3. A deductible of up to €250 may be charged if the damage is attributable to the student.
    4. The driving school is not liable for indirect damages.

 

Suspension and Termination

  1. The driving school may suspend lessons in case of payment arrears.
  2. The driving school may terminate the agreement in case of non‐payment, unsafe behaviour, or
    misuse of services.
  3. Upon termination by the driving school, the customer is entitled to a refund of unused lessons,
    insofar as reasonable.
  4. Agreements for an indefinite period may be terminated with one month’s notice (not
    applicable to packages).

 

Collection and Costs

    1. Statutory interest is due in case of late payment.
    2. Collection costs are calculated in accordance with the Dutch Decree on Compensation for
      Extrajudicial Collection Costs.
    3. All reasonable costs incurred to obtain payment are borne by the customer.

 

Privacy and Camera Use

  1. The training vehicle may be equipped with a dashcam.
  2. Footage is used solely for safety, training purposes, or evidence in incidents.
  3. Processing takes place in accordance with the GDPR, and footage is not shared with third
    parties unless legally required.

 

Complaints

    1. Complaints must be submitted in writing within 30 days.
    2. The driving school will handle complaints within a reasonable period and aims for an
      appropriate solution.
    3. A complaint does not suspend payment obligations.

 

Force Majeure

    1. In cases of force majeure (such as illness, vehicle breakdown, or weather conditions), lessons
      may be rescheduled. Force majeure does not entitle the customer to compensation; lessons will
      be rescheduled in consultation.

 

Applicable Law

    1. All agreements are governed by Dutch law. Disputes are submitted to the competent court in
      Amsterdam, unless mandatory law dictates otherwise.

 

Drafted on April 30, 2026.